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Not sure how to get started? Try posting a question here. It may be about a decision you need to make, or a problem you are facing, or an issue you would like some perspective about.


COMPASS is a set of tools for helping build stronger, more impactful, software companies. COMPASS stands for Customer Operations Mission Perspective Advantage Software Strategy which are the core pillars on which the tools rest. If you want to download and use the tools, learn about or discuss how they work, or contribute then this is the place.


COMPASS is composed of a range of tools that I have built myself to help customers build better software and software companies. However, I also depend on a range of tools created by other good people. This is a place for discussion about how to use those tools and use them better.


There are so many things out there that can help us. Books, for example, are an important part of my life. I have thousands at varying stages of reading from “one day” to “this book has to be read now!”. My hope is that we can use this space as an opportunity to discuss stuff we think is important: Why other people should know about it, and why.

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Discussion about this site, its organization, how it works, and how we can improve it.


Many of us may be interested in the tools and techniques that can assist us in being more creative or more effective. This is a space for us to discuss such things, how we can use them, or how we’re developing them.